Monday Oct 21, 2013
9:00 am - 12:00 am Customer Service Skills $35
Better your organization's image by learning behaviors that engage customers. Learn ways to convey positive behaviors, develop a customer-centered culture, and impact customers.
1:00 - 4:00 pm Exceeding Customer Expectations $35
Discuss the shift in customer service expectations and demographics and the role of interactive marketing in customer service. This course also covers customer feedback, including ways to handle negative feedback.
Eastern Shore Chamber, 29750 Larry Dee Cawyer Dr., Daphne, AL
Call Faulkner State for fees and registration.
Printed courtesy of www.eschamber.com/ – Contact the Eastern Shore Chamber of Commerce for more information.
327 Fairhope Avenue, Fairhope, AL 36532 – (251) 928-6387 – officeadmin@eschamber.com