Date and Time
Monday Oct 21, 2013
9:00 am - 12:00 am Customer Service Skills $35
Better your organization's image by learning behaviors that engage customers. Learn ways to convey positive behaviors, develop a customer-centered culture, and impact customers.
1:00 - 4:00 pm Exceeding Customer Expectations $35
Discuss the shift in customer service expectations and demographics and the role of interactive marketing in customer service. This course also covers customer feedback, including ways to handle negative feedback.
Location
Eastern Shore Chamber, 29750 Larry Dee Cawyer Dr., Daphne, AL
Fees/Admission
Call Faulkner State for fees and registration.
Website
Faulkner State Community College Five...
Description
Sensational customer service is as much a part of the Alabama Gulf Coast as its 32 miles of powdery soft sand. Enhance your resume, and become an exceptional employee by enrolling in Faulkner State’s Five Star Southern Hospitality program, a customer-focused training program offered through the Center for Professional Development.
